What information is needed for MikroTik or ISP support?

When requesting support for a MikroTik device or an ISP network, this information helps us diagnose the problem quickly:

About the device or network:

• Device type and model (MikroTik, Ruijie, Ubiquiti, or other).
• Approximate network size (number of users or sites).
• Is the problem new or recurring? When did it start?

About the problem:

• Describe exactly what happens (outage, slowness, configuration error, unresponsive device...).
• Any change that happened before the problem appeared (update, configuration change, power cut...).
• Error messages exactly as they appear, if any.

For remote access:

• If support requires remote access, the team will arrange a safe access method with you inside the request messages — do not post your device access details in the request description.

Most support is performed remotely where possible, and we will tell you clearly if on-site work is needed.