How Starlink activation assistance works

If your device is registered and you need help activating it, here is what usually happens:

1. We review the account and device status with you.
2. We help you choose the right plan for your usage and location.
3. We guide you step by step through activating the service and positioning the device correctly.
4. We confirm the first connection and service quality with you before the request is closed.

Installation tips:

• Choose a spot with as much open sky as possible, away from obstructions.
• If you see error messages during activation, copy them exactly as they appear and share them in the request messages to speed up the solution.