Common errors and limits reference

Use this reference when KWSM shows a message you do not understand.

Account or sign-in

• Local sign-in is disabled: use KARCSHAM sign-in.
• KARCSHAM link is invalid or expired: launch KWSM again from Central.
• Account is suspended or closed: contact support.
• Central identity is not linked or client cannot be provisioned: contact support and include your KARCSHAM account email.

Subscription and capacity

• No active entitlement: subscribe or renew from KARCSHAM Central.
• This action requires active entitlement: you cannot add a device or router before access is active.
• Device or router limit reached: delete an unused item or upgrade the plan.
• Router request already in progress: finish or cancel the current request before starting another.

Adding a device

• Download expired or already used: regenerate a new configuration.
• Invalid type: choose Client device or MikroTik router from the list.

Adding a router

• Invalid PublicKey: copy KWSM_PUBLIC_KEY exactly as MikroTik printed it.
• Duplicate PublicKey: do not reuse another router key.
• Incomplete payload or invalid token: return to Devices and start a new router request.

Verification

• Peer not found in wg show: wait for configuration apply or ask support to run Apply.
• No handshake: check internet access, time/date, script execution, and UDP port reachability.
• Ping failed: the tunnel may be connected while the router does not reply to ping.

Future video

Embed line after upload: [[youtube:https://youtu.be/VIDEO_ID|Solving common KWSM messages]]

Reference screenshots