How do I cancel and follow a refund?
Published: 2026-09-19
Cancelling before payment from the order page, and requesting a refund after it — with a status, amount and reference.
Before payment: you can cancel the order from its page while it is unpaid; stock and coupon are released at once.
After payment: on the paid order's page press "request a refund" and state the reason. What happens next:
- Under review: the team reviews the request and tells you the decision.
- Approved: you see the amount, the return method and the sending deadline — within 24 hours of approval at most.
- Sent: the transfer reference appears on the order, and the order closes as "refunded".
- Declined: the reason is shown, and you can message support if you have more to add.
If a paid order is cancelled before it was executed with the provider, the full amount is returned by the same method and currency; if it was executed, what was not consumed or what the provider accepts to reverse is returned.
Cancelling a subscription at the end of its paid period is separate from reviewing a refund of an earlier amount.
Last reviewed: 2026-09-19 — owner: the KARCSHAM team. This article describes the site as it behaves today; when that changes, the article and its date are updated.