I paid but the order was cancelled — what now?
Published: 2026-09-19
Do not pay again: send the order number and the transfer reference so we can match the money.
Do not create a new payment or a new order.
- Open the cancelled order in your account and copy its number and the reference of the transfer you made.
- Send both through the contact form with the "store and orders" topic, or in a message on a service request if you have one.
- We match the amount against the incoming transfer, then arrange one of two options with you: fulfilling the service on a reopened order, or a refund by the same payment method within 24 hours of its approval.
If the paid order has not been cancelled yet, the refund request starts directly from the order page.
Related: How do I cancel and follow a refund?
Last reviewed: 2026-09-19 — owner: the KARCSHAM team. This article describes the site as it behaves today; when that changes, the article and its date are updated.