What does my order status mean?
Published: 2026-09-19
A guide to the order and payment statuses as they appear in your account.
Order status:
- Awaiting payment: we are waiting for the transfer and the proof within the window.
- Processing: the payment was accepted and the service is being handled (payment, shipping, activation).
- Completed: fulfilment is done.
- Cancelled: the order was closed without fulfilment — by you, because the window passed without a proof, or after a refund.
Payment status:
- Pending: no payment accepted yet. With a proof uploaded it reads "payment under review".
- Paid: the amount arrived and was confirmed.
- Partially paid: part of the amount was recorded (orders arranged with the team).
- Rejected: the proof was not accepted; a new window for a correct proof is shown.
- Refunded: the amount was sent back to you, with the transfer reference shown on the order.
A cancelled order does not by itself mean money was returned; a refund has its own status and reference inside the order.
Related: I paid but the order was cancelled — what now?
Last reviewed: 2026-09-19 — owner: the KARCSHAM team. This article describes the site as it behaves today; when that changes, the article and its date are updated.